Case study · Healthcare
Meridian Health — Patient Scheduling Platform
HIPAA-grade scheduling and telehealth platform for a clinic network, cutting no-show rates by a third.
19% → 12.5%
No-show rate
$38k/mo
Recovered revenue
-70%
Booking time
The challenge
Fourteen clinics ran three different scheduling systems. No-show rates averaged 19%, and staff spent hours daily on manual reminder calls.
Our solution
A single scheduling platform with smart reminders (SMS/email), automatic waitlist backfill when slots free up, and integrated telehealth visits — deployed on an auditable, encrypted infrastructure.
The results
No-shows fell from 19% to 12.5%. Waitlist backfill recovered ~$38k/month in previously lost appointment revenue.
Meridian operates 14 clinics and struggled with fragmented scheduling and high no-show rates.
We delivered a patient-facing scheduling web app and staff console with automated reminders, waitlist backfill, and telehealth video visits — all with end-to-end encryption and a full audit trail.